Have you received a negative comment on one of your social media accounts? Are you wondering how best to handle it?
Whilst in the main social media has been great for small business it does give users the opportunity to say things they probably wouldn’t say over the phone or face to face.
Whether it’s a genuine customer issue, or a troll with nothing better to do, you need to maintain a professional standpoint.
To help, Salesforce share their tips for managing comments on social media in this infographic.